Posts Tagged ‘Waltham Services’

This past November PCT published Meet Me Halfway, by Richard Berman. We thought it was a wealth of information for anyone looking for advice to improve customer relationships. In doing so not only does customer service improve but so does retention, word of mouth referrals, and cost.

The most successful pest control professionals are able to get customers actively involved in correcting pest issues. Here are some ideas to help get your point across.

RICHARD BERMAN | November 30, 2012

Editor’s note: The following article is based on a presentation made by Richard Berman at the January 2012 NPMA Eastern Conference in Atlantic City, New Jersey.
Challenge the pest control professional faces when practicing IPM is getting client buy-in and cooperation. While there may be slightly different definitions of IPM from different groups and organizations, the one common thread to all is that IPM, pest prevention and remediation is based on physical exclusion, habitat and equipment modification; good housekeeping; and employee practices. In many cases the professional can make minor repairs like plugging and sealing holes and adding door sweeps. These efforts can be additional revenue opportunities as add-on services, or simply be part of the current service provided.

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